Return & shipping policy.

Return Policy for estellevwiele.com

Last updated: 28.11.23

Thank you for shopping with estellevwiele.com. We want you to be completely satisfied with your purchase. Please read the following Return Policy to understand our procedures for returns.

1. Returns and Exchanges

a. Eligibility

We accept returns and exchanges within 7 days from the date of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

b. Non-Returnable Items

The following items are not eligible for return or exchange:

Intimate apparel
Swimwear
Accessories (e.g., earrings, hats) for hygiene reasons

c. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact our Customer Service at orders@estellevwiele.com within 7 days of receiving your order.
Provide your order number and a detailed reason for the return or exchange.
Our Customer Service will provide you with instructions on how to return the item.

d. Shipping Costs

Customers are responsible for the shipping costs associated with returns or exchanges, unless the item received is damaged, defective, or incorrect. In such cases, we will provide a prepaid shipping label.

2. Refunds

Refunds will be processed once we receive and inspect the returned item. Please allow 3-5 business days for the refund to be credited to your original payment method.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our Customer Service immediately. We will work with you to replace the item or issue a refund.

4. Gift Returns

If you received an item as a gift and would like to return or exchange it, please contact our Customer Service. We can issue a store credit or assist with an exchange.

5. Changes to Return Policy

We reserve the right to update or modify our Return Policy at any time. The latest version will be posted on our website.

6. Contact Us

If you have any questions about our Return Policy, please contact our Customer Service at contact@estellevwiele.com.

Shipping Policy for estellevwiele.com

Last updated: 28.11.23

Thank you for shopping with estellevwiele.com Please read the following Shipping Policy to understand our procedures for order processing and shipping.

1. Order Processing

a. Processing Time

Orders are typically processed within 21 business days. Processing time may vary during peak seasons or promotional periods.

b. Order Confirmation

Once your order is processed, you will receive an email confirmation with your order details and a tracking number.

2. Shipping Rates

a. Domestic Shipping

We offer domestic shipping within the USA. Shipping rates are calculated at checkout based on your location.

b. International Shipping

We also offer international shipping. International shipping rates and delivery times vary based on the destination. Customs and import duties may apply and are the responsibility of the recipient.

3. Shipping Methods

We offer the following shipping methods:

Standard Shipping: Estimated delivery within 5-7 business days

Please note that delivery times are estimates and not guaranteed.

4. Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting the carrier's website.

5. Shipping Delays

We are not responsible for shipping delays caused by factors beyond our control, such as weather, natural disasters, or carrier delays. However, we will make every effort to communicate with you and provide updates on your order.

6. Incorrect Shipping Information

It is the customer's responsibility to provide accurate shipping information. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please double-check your shipping information before completing your purchase.

7. Lost or Stolen Packages

We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the carrier and our Customer Service for assistance.